Service Support
The following support is provided by us:
Technical support
Application Support
Questions about equipment operation
Repair and service
Company trained Sales and Service team for Application Support and Equipment Services
Our ambition is to provide first-class service to all CUSTOMERS. Excellent service adds value. That's what our customers expect from us, and to meet that expectation, we consistently expand our service offering. To manage all medical equipment in a hospital and Laboratory including the ownership, provision, purchase, installation, user training, maintenance and replacement.
Inventory of spares:
In-house Spare parts inventory to provide time bound service backup by Matrix Biomedicals.
Packaging:
Temperature sensitive products sent in thermo cool boxes with coolant bags for out station customers to ensure Product Quality.
Temperature sensitive products sent in specially designed insulated bags with coolant bags within city area to ensure Product Quality.
Delivery:
A team of delivery boys to ensure prompt delivery at customer’s premises within City and surrounding area.
Contract with reputed courier and transport services for timely outstation delivery.
Own Transport vehicle for delivery of Thermo labile material and Equipments.